We've tried to answer all your questions regarding Hop Hop, our professionals and our services. If you still have some questions, please feel free to get in touch with us.
At the moment, our Professionals only travel in the city of Brussels and its suburbs. Of course, we will expand the radius as we go along. Download the App to keep up to date with the evolution of the Hop Hop home service zones.
Book and we come to your home in a few clicks, 24/7, from your bed, or on the bus ... Once your profile is created on the App, you can request the home service you want (hairdresser at home, home beautician, breakdown service, electrician, heating engineer, home nurse...), indicating several slots that suit you. We find you the best Professional available to take care of you at home, and this Professional validates the appointment which is then confirmed. Once the service is completed, your credit card is simply debited after validation of the service.
Yes! All our Professionals follow a covid-19 protocol. Please do so as well.
Payment is automatic via the application, so no cash exchange!
Yes, Hop Hop only works with a Visa, Mastercard or American Express credit card. You register your credit card when you create your Hop Hop profile. This way, you pay for your home services simply by validating your Professional's service when it is completed.
Absolutely! The operation is the same. When you create your Hop Hop account, you register a credit card with which you will automatically pay for the home services you book. Payment by credit card is made after validation of the service.
No, travel expenses are included in the price for all types of home services: home, health, beauty, wellness and sport, animals etc. If the journey is particularly long, your Professional will inform you in advance of any additional costs, in full transparency.
Evaluation and continuous improvement are part of the foundation of Hop Hop.
We value your feedback. Your comments and ratings allow us to evaluate our professionals and deliver the best service to you.
Your Pro may add a possible parking fee if no free parking is available.
Yes, small equipment is included in the price. In case of exceptional costs or equipment with a significant cost, your Professional will add them to the price of the home service. For example, the parts to be replaced to repair your boiler will be added to the cost of the service.
Working hours are Monday to Friday from 9am to 5pm:
At any time you can talk to Hop Hop, in order to transmit a specific request to the Professional, ask him a question, or exchange practical information. In this way, each service can be adapted to your needs.
The Professional adapts without problem to your place of life, whether you live in a large house or a small studio. There is always a place to put a chair in front of a mirror, whether in your bathroom or in the salon. It doesn't matter. Provide access to water, two towels, a vacuum cleaner or a paper towel... and most importantly, a little music, a candle, tea/coffee, and anything else you need to make the experience as comfortable as possible. Depending on the home hairstyle you have ordered, you will receive tailor-made information from your Pro.
The Professional can easily adapt to your living space, whether you live in a large house or a small studio. For a manicure at home, simply prepare a table and two chairs. For a pedicure at home, provide a towel to put your feet on and settle into your living room, for example. For a home waxing, you can sit on your couch or bed. Provide access to water, a towel, a paper towel or a vacuum cleaner, and especially a little music, a candle, tea/coffee, and anything else you want to make the experience as comfortable as possible. Enjoy!
The Hop Hop experience is best when everything is set up like music paper. Make sure that the access to the breakdown, the boiler, the electrical panel, the garden,... is cleared so that your Professional can get to work as quickly as possible. Also provide a vacuum cleaner if necessary so that your Professional can clean up quickly after his work. You save time and don't pay unnecessary hours.
The Professional adapts without any problem to your place of living, whether you live in a large house or a small studio. Simply provide a comfortable place in your living room, bedroom or bathroom. The most important thing is that you feel comfortable throughout your care. Depending on your treatment, you will receive more precise instructions from your Professional.
The Professional can easily adapt to your living space, whether you live in a large house or a small studio. Prepare a table on which your veterinarian / groomer will be able to take care of your pet, an access to water, and a pick up / vacuum cleaner so that your Professional can clean quickly at the end of the service. Depending on the service requested, your Professional will give you more precise instructions if necessary. Above all, tell your pet to relax, and everything will be fine.
Our professionals travel from home to home to serve their clients.
We carefully select the best professionals in each sector (home nurse, home doctor, home physiotherapist, care assistant, pedicurist, home hairdresser, home manicurist, home massage, home sports coach, home vet, plumber, gardener, painter, locksmith, electrician ...), taking into account their experience, qualifications, friendliness and professionalism. We speak individually with each of them to ensure you a quality service at each service.
Grâce à Hop Hop, j’ai eu un électricien dans l’heure à la maison, j’étais rassurée de connaître les prix à l'avance, et je n’ai pas dû jeter tout ce qu’il y avait dans mon congélateur 😉
Je gagne un temps fou à ne plus me déplacer pour un rdv beauté, c’est tellement agréable de se faire bichonner à la maison.
We are currently polishing up the Hop Hop experience and we expect to be launching very soon. Leave us your info and we'll let you know when it's ready: